Pay / View Utility Bill Online

In order to provide better service to the citizens of Dothan, it is necessary to complete software maintenance on the City of Dothan utility payment system. Maintenance is scheduled for Saturday, February 24, 2024, from 7:00 am until 5:00 pm.  All payment kiosk locations will be unavailable during this time. However, online payments and IVR (phone) payments will still be available during the outage.

We sincerely apologize for any inconvenience this may cause our citizens during this time. If the maintenance is completed sooner than scheduled, all payment kiosk locations will be made available for use.

Please be sure to use the OFFICIAL WEBSITE of the City of Dothan when making online payments. Online payments made through another vendor, such as DOXO, may not be remitted to the City of Dothan (Dothan Utilities) immediately. You will not receive credit on your account until the funds are received by the City of Dothan (Dothan Utilities).   

Dothan Utilities Payment Options:

  • Online, one-time payment or by logging in to your MyUsage account
  • MyUsage app on your mobile device
  • Phone, 334-615-4100, option 2
  • Payment Kiosks, located at Dothan Civic Center and Westgate Park
  • Mail to Dothan Utilities, P.O. Box 6728, Dothan, AL 36302

One Time Payment

This option allows the user to make a payment without registering an account. The Dothan Utilities account number is required. 

Dothan Utilities has changed payment processors and is now taking One-Time payments through MyUsage. 

Make One-time payment

Access your current MyUsage account 

To Register Your Dothan Utilities Account:

This option a Exceleron MyUsage App Intro tri-fold brochure_Dothan1_4 Opens in new windowllows the user to create a profile for a Dothan Utilities account. Customers will have capability to view bills, set up account alerts, manage auto payment and make payments. Please have your Dothan Utility bill handy when creating the profile.

Register your Dothan Utilities account

Instructions for Registering your Dothan Utilities Account

Utility Assistance

Dothan Utilities is committed to helping our customers through these difficult times. If you are having trouble paying your utility bill, there may options available to assist you.  

Additional assistance may be available to Dothan Utilities customers through Southeast Alabama Community Action Partnership (SEACAP) at 1-844-680-2044 or by contacting Wiregrass 2-1-1.

Request an Extension for Dothan Utilities Account


Internet payments do not automatically remove delinquent accounts from cutoff. 

If your account has been scheduled for disconnection of service either for nonpayment or for a returned item and you make an Internet payment to pay your balance, it remains your responsibility to notify the Dothan Utilities Office at (334) 615-4100, option 3 to prevent disconnection of your service.

Payments made after 2:00 pm will be applied the following business day.

Should you have questions, we will be glad to help. Email Dothan Utilities concerning MyUsage questions. For all other utility related questions, please email Utility Services.

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