Recently, customers have found a company called Doxo.com that allows customers to make payments to many companies including Dothan Utilities. A link to their site also comes up when customers do a search for Dothan Utilities online bill payment. If the customer is not careful to select our actual website, they could easily select the Doxo.com payment site. While Doxo seems to be a legitimate company, Dothan Utilities has not solicited or partnered with this company to take payments for our customers.
We DO NOT recommend that customers of Dothan Utilities use this third party payment site for their bill payment. Doxo charges fees per transactions, but worse yet, the payments are not immediately posted to the customer’s account, which can result in a delinquent notice or a complete disruption of service.
Dothan Utilities would like to advise customers to only use our website for payments to us. Our secure online bill pay system will post your payments in real time with no delays. This link can be easily accessed by visiting www.dothan.org and clicking on the “Online Bill Pay” link on the right side of the page.